FAQs

The Wildcard is an Australian menswear brand built for the modern young men. We specialise in designing premium stretch suiting and coordinating shirts and accessories. Our focus is on engineering items that move with you - sharp enough for a formal occasion and comfortable enough for it not to feel like a suit.

We're proudly based in Sydney Australia and shipping to customers across the country.

Right now we’re online only. Follow us on social media to stay updated on any pop-up events or future stockists.

Join our email list at checkout or follow us on social media to hear about new drops, exclusive offers and style guides.

Yes! If you're outfitting a wedding party or need multiple suits, get in touch at support@thewildcard.com.au and we'll work with you directly.

You can send us a message via

• the "Contact us" form available on this page
• Contact Us Page
• sending an email to support@thewildcard.com.au

Our team will get back to you within 1–2 business days.

Our suits use premium stretch fabric designed to move with you. You get the sharp look of a tailored suit without the stiffness - perfect for work, events or a night out.

Stretch suiting uses elastane and 4-way stretch fabric so the suit moves with your body. It keeps a clean tailored look while feeling far more comfortable when you sit, walk or dance.

Our suits have a modern slim fit. The stretch fabric gives you extra flexibility while keeping a clean, sharp silhouette.

Use the size guide on each product page to find your best fit. If you're unsure, measure a jacket or pants you already own and compare it to our chart.

We work with trusted partners both locally and China. Our final manufacturing takes place in China, where we collaborate with specialist facilities to achieve consistent quality. All design, quality control and customer support are managed here in Australia.

Jackets and trousers are sold separately. This allows you to choose different sizes for the best fit on top and bottom.

We recommend dry cleaning for best results. Store your suit on the moulded hanger inside the garment bag between wears to help maintain its shape.

Our suits pair perfectly with our smart shirts and accessories. For a classic look, wear your suit with a white shirt and tie, belt and dress shoes. For a more relaxed style, try an open collar shirt with loafers.

We've also made the outfitting super easy for you with our curated "Outfits Made Easy". Check them out for a great starting point or buy the look.

Yes. The stretch fabric naturally resists creasing, making it a great option for travel.

Yes. Every 2 piece suit includes a garment bag and moulded suit hanger to keep it protected and help it maintain its shape.

Yes. We’re always working on new colours and styles. Join our email list or follow us on social media to hear about new drops first.

If you have any suggestions, we would also love to hear from you. Use the "Contact Us" form on this page and become part of the development process.

To place an order, simply browse our collection, choose your size and click "Add to Cart". Once you're ready, go to your cart and proceed to checkout. Follow the steps to enter your shipping details and payment information to complete your purchase.

Orders are processed quickly. If you need to make a change, email support@thewildcard.com.au as soon as possible. We'll do our best to help, but changes can’t be guaranteed once processing has started.

You’ll receive a confirmation email as soon as your order is placed. Don't forget to check your junk or spam folder if you don't see it in your inbox.

If you still don’t see the confirmation email, make sure the email address you entered during checkout was correct.

Feel free to contact us at support@thewildcard.com.au being sure to include any details that will assist us in tracing your order.

Once your order ships, you'll receive a tracking number by email so you can follow your delivery.

We're sorry about that. Email support@thewildcard.com.au with your order number and photos of the issue and we'll fix it quickly.

Every suit arrives beautifully boxed and ready to impress. Tag us on social media - we love seeing your unboxing.

We accept major credit and debit cards, as well as other secure payment methods available at checkout. All payments are processed safely and securely.

Yes. All payments are processed through Shopify’s secure encrypted checkout. We never store your card details.

Your payment will be charged once your order is confirmed at checkout.

We're currently working on adding this option.

Payments may be declined due to incorrect details, insufficient funds or bank restrictions. Please double-check your information or contact your bank for assistance.

Yes. Your order confirmation email is your receipt.

Currently we only ship within Australia, but international shipping is something we're exploring for the future.

Yes. We deliver to all states and territories across Australia.

Delivery usually takes 3–7 business days, depending on your location. Metro areas are generally faster than regional areas.

Shipping costs are calculated at checkout. We offer free shipping on all suit orders.

Yes. Express shipping options are available at checkout depending on your location.

Contact us as soon as possible by email at support@thewildcard.com.au and we’ll try to update the address before dispatch. Once an order has been processed, we can’t guarantee changes.

Orders are typically processed and dispatched within 1–2 business days.

Australia Post is our delivery partner. In most cases your parcel will be left in a safe place at your delivery address or redirected to your nearest post office

Check your tracking link first for updates. If your delivery appears delayed, contact support@thewildcard.com.au and we’ll investigate.

Returns are accepted on full-priced items within 14 days of delivery, as long as the item is unworn and in original condition. Sale items are final sale.

See our Returns Policy for more details

Start your return through our Return Portal. You will find this on our "Returns and Refunds" page. NEED THE LINK

Return shipping is paid by the customer, unless the item is faulty or we made an error.

We don’t offer direct exchanges or store credits. The easiest option is to return the item for a refund and place a new order in the correct size.

Once we receive your item, returns are usually processed within 5–8 business days.

Refunds are issued to your original payment method. Depending on your bank, it may take 5–8 business days to appear.

Contact support@thewildcard.com.au within 7 days of delivery with your order number and photos of the issue. We’ll fix it quickly.

Email support@thewildcard.com.au with your order number and a photo of the item you received and we’ll sort it out right away.