Refund policy

Returns & Refund Policy

We want you to love your purchase! If you change your mind, you can return your items within 14 days from the delivery date.

We’re a small, hands on business focused on delivering the best suit outfitting in Australia without the crazy price tag. To continue providing affordable high-quality garments, we ask that you check sizing and choose carefully. If you decide to send something back, we have set our returns policy below to help the recover transaction, shipping, administration, and restocking costs incurred.

** If your order has an issue (incorrect or faulty) please contact us first at: support@thewildcard.com.au

1. Return Conditions

To be eligible for a refund, all items must meet these strict "saleable condition" criteria:

  • Condition: Items must be unworn, unused, and unwashed.
  • Tags: All original tags and labels must still be attached.
  • Exclusions: Final sale items are not eligible for returns.

2. Packaging

  • Reuse original packaging: We ask that you reuse the original packaging your order was sent in for the return journey to help reduce waste.
  • Protection: Please ensure the items are securely packed so they are not damaged during transit.

3. Return Shipping Costs

  • Customers cover the postage cost to send the item back to us.
  • We recommend using a trackable service as we're not responsible for lost or damaged returns.

4. Refunds Only

  • No Exchanges or Credits: We only provide refunds to your original payment method. We cannot offer direct exchanges or store credits.
  • Repurchasing: The best way to get a different size or style is to return your original item for a refund and place a new order online for the correct item.

5. Processing Time & Costs:

  • Once your return is received at our warehouse, please allow 3-5 business days for inspection and processing before your refund is issued.
  • A re-stocking fee of 8% of the sale price of the returned item will deducted from your refund.

6. How to Return

  1. Access your email order confirmation to initiate your request.
  2. Select "Cancel or Return".
  3. Enter the email used to place the original order.
  4. Select the items you wish to return.
  5. Review changes and send request.
  6. Include your original documentation inside your package so we can identify your order and process your refund.
  7. Visit any Australia Post Office to pay for postage and send your item back to us.

** Important: No refund will be issued for returns not submitted through the Returns Portal.